Dmjewelleryonline have experienced customers returning items which have been worn by previous customers.
We deem this wholly unacceptable. This means that we will not accept refunds at this time.
Should there be a fault with the item, a replacement will be sent to the customer.
We wish to inform every customer that two people will check, pack and confirm the item prior posting.
Photos will be required of the item.
A replacement item will be sent if there is a fault with the item. An image of the issue will need to be sent to dmjewelleryonline. This will need to be approved by the team first.
Faulty claims must be made within 7 days week after receiving the item. This will need to include an order number.
Upon receipt of the original item safely, only then will the replacement be dispatched.
We advise customers to use our Pre Paid Returns Label below to return the faulty item to Dmjewelleryonline.
Customers will need to understand that it is their responsibility that the item is packed securely to avoid further damage to the returned item. If it arrives back to us in a worse condition then we will not be able to proceed with the return.
For health and hygiene purposes, earrings are not refundable/exchangeable.
*We value our customers and wish to have a positive relationship with everyone. However, we have experienced customers claiming they have not received their item when they have. This is checked by our staff with the postal services. Given that this is an illegal offense, this matter is always reported to the Fraud Police.
We thank you for your understanding on this matter.